Refunds | Return & Exchange Policy

Refunds | Return & Exchange Policy

Effective Date: 21-10-2023

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refund will be processed in 7 Working days Refund may take 1-2 Days, The refund will be initiated by the original payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ([email protected]). Return & Exchange Policy

Eligibility Criteria:

At Biolastic, we stand by the quality of our products. All sales are final, and only exchanges are offered on purchases.

Manufacturing Defects:

If you encounter a product with manufacturing defects, kindly inform us promptly. Email [email protected] within 24 hours of receiving the item, specifying the issue. We will replace the faulty item with a similar product.

Return Process for Manufacturing Defects & Exchange:

• Notification: Notify us via email at [email protected] within 24 hours of receiving the goods, explaining the manufacturing defect.
• Verification: Our customer support team will review your case and guide you through the verification process.
• Replacement: Once the manufacturing defect is confirmed, we will arrange for the replacement of the item with a new one of the same product.

Logistics Cost:

The logistics cost and arrangement for returning the defective item or exchange to our facility will be the customer's responsibility. In appreciation of your cooperation, we will reimburse the logistics cost. The reimbursement will be processed via your preferred payment gateway within 10 days of receiving the defective item.